I often wonder why we are where we are with regard to the obvious lack of civility in public discourse today. Seldom can people disagree without being disagreeable. 

Understanding is impossible without being receptive to consider other perspectives. As my children were...

For any folks out there who have followed my previous posts, this is a follow-on discussion on where to measure and then analyze the appropriate “cinnamon” issues within your organization. For all newcomers, this is not a cooking/baking post. Rather we refer to small i...

A couple of weeks ago, I wrote an article about paying attention to the “little things” in your business so that you can prevent them from becoming big problems. The focus of that was to create a quality culture within your organization that allows you to be proactive...

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