Leadership, including Crisis Management and Crisis Management Communication

How an organization communicates during a crisis is the key to providing assurance to its constituents. Crisis1’s Strategic Communication Practice Area focuses on these crisis management communication efforts comprehensively and systematically. Using a systems approach, Crisis1 examines four key components of the strategic communication process to achieve superior solutions: People, Policies, Plans and Platforms©.

Our team believes effective communication management in today’s highly complex and volatile environment requires visionary and innovative leadership that recognizes strategic communication is a shared responsibility. To thrive in this environment, organizations must develop policies that create a bias to communicate — plans and exercises that help test and reinforce the communication policies and procedures that have been established and result in instinctive behavior by employees. They must also leverage technology that creates information channels that are fast, direct, and transparent because this helps build and maintain trust with those who matter most to an organization.

Within the strategic communication practice area, Crisis1 has expertise in:

  • Crisis & Risk Communications Planning;
  • Media Monitoring, Relations & Training;
  • Graphic Design;
  • Branding & Identity Development;
  • Strategic Planning; Community Outreach;
  • Public Relations, Awareness & Education; and
  • Web Site Development.

We have forged key relationships with industry-leading communication companies and experts that allow us to bring the right expertise and capabilities to meet the diverse challenges resident in the communication discipline. For example, Crisis1’s President, Dr. Pat Philbin, is a former Senior Vice President of PIER Systems, Inc., a leader in crisis communications technology; he also works with risk communication experts Dr. Vincent Covello, of the Center for Risk Communication, and Dr. Brian Flynn, a former Assistant Surgeon General and Associate Director of the Center for Traumatic Stress at the Uniformed Services University of the Health Sciences.

Among others, Crisis1’s current and former clients include:

  • New York State Department of Health;
  • Heifer International;
  • American Red Cross; DHS’s U.S. Coast Guard;
  • DHS’s U.S. Customs and Border Protection;
  • DOI’s Minerals Management Service;
  • DOJ’s U.S. Marshals Service;
  • DOD’s Business Transformation Agency;
  • Baron & Company;
  • C&H Global Securities;
  • Seebald Security Solutions;
  • Savantage Solutions;
  • and National Capital Planning Commission