September 5, 2017

Your Corner

We’ve all seen the boxing match scene where the referee is checking the recently knocked down, half groggy fighter to see if he is OK to continue.  Then the bell rings and his cohorts jump into the ring, grab the fighter, and sit him down on the stool that two seconds ago wasn’t there and start what can only be the boxing equivalent of a Daytona 500 pit stop.  One man is massaging muscles, another Read more >

May 18, 2017

Mayday, Mayday, Mayday

Brad Kidwell
Senior Vice President

If you’ve ever been listening to a guard frequency and heard a mayday call you probably will never forget the emotional distress and anxiety communicated in that message.   Most people in distress cannot control the anxiety in their voice. I’ll never forget the very first SAR (Search and Rescue) case I went on. I was a Coast Guard helicopter co-pilot fresh out of U. S. Naval Flight Training. A vessel was east Read more >

April 7, 2017


Brad Kidwell
Senior Vice President

ISPI—That’s the acronym I remember from my time in the service for when a unit is in trouble and must communicate for help. The “I” reminds us that we need to communicate our identity. The “S” stands for situation and prompts us to communicate the emergency to others who can help. The “P” is for position and the last “I” is for intention. A standard call for help would Read more >

December 2, 2016


Brad Kidwell
Senior Vice President

Dash-2. This is the nomenclature for the second plane in a flight of two aircraft.

The first aircraft, or lead plane, leads the mission, navigates, and makes the radio calls. The 2nd aircraft backs up the lead.

So I ask: who is your wingman? Who makes sure you are going where you planned to go? Who makes sure you are on course and looks out for Read more >

September 20, 2016


John P. Philbin, Ph.D.

I often wonder why we are where we are with regard to the obvious lack of civility in public discourse today. Seldom can people disagree without being disagreeable.

Understanding is impossible without being receptive to consider other perspectives. As my children were growing up, I used to say, “Just because you have an opinion, doesn’t mean you should share it.”

Some might consider this an Read more >

September 19, 2016

Where to measure your “cinnamon”? : Looking for customer interfaces within your business.

Frank Genco,
Senior Vice President of Strategic Planning and Business Optimization

For any folks out there who have followed my previous posts, this is a follow-on discussion on where to measure and then analyze the appropriate “cinnamon” issues within your organization. For all newcomers, this is not a cooking/baking post. Rather we refer to small items within our organization, usually at customer interfaces, that have the potential to become large issues with significant negative Read more >

September 7, 2016

What is your “cinnamon”?

Frank Genco,
Senior Vice President of Strategic Planning and Business Optimization

A couple of weeks ago, I wrote an article about paying attention to the “little things” in your business so that you can prevent them from becoming big problems. The focus of that was to create a quality culture within your organization that allows you to be proactive in your management style to prevent minor issues from becoming crippling issues. How do you Read more >

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